Refund and Returns Policy

Return and Refund Policy for SANCH :

At SANCH, we strive to provide our customers with high-quality products and excellent service. However, we understand that there may be instances where you need to return or exchange your purchased item. Please review our return and refund policy below:

1. **30-Day Return Policy**: We offer a 30-day return policy from the date of purchase. If you are not completely satisfied with your SANCH music speaker, you may return it for a refund or exchange, provided it meets the following conditions:

– The product must be in its original packaging, undamaged, and unused.

– All accessories, manuals, and documentation included with the product must be returned in their original condition.

2. **Return Process**: To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us via email or phone, and one of our representatives will assist you with the return process. Please have your order number and reason for return ready when contacting us.

3. **Return Authorization**: Once your return request is approved, we will provide you with a return authorization number (RMA). Please clearly mark this RMA number on the outside of the package when returning the product to ensure efficient processing.

4. **Return Shipping**: The customer is responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the product.

5. **Refund Process**: Upon receiving the returned item and verifying its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original form of payment used for the purchase.

6. **Restocking Fee**: A restocking fee may apply to returns that are not due to manufacturing defects or errors on our part. The restocking fee will be deducted from your refund amount and will vary depending on the condition of the returned product.

7. **Damaged or Defective Products**: If you receive a damaged or defective product, please contact us immediately for assistance. We will arrange for a replacement or refund at no additional cost to you.

8. **Exchanges**: If you would like to exchange your SANCH music speaker for a different model or color, please contact our customer service team to arrange the exchange. Additional charges may apply depending on the difference in product price.

9. **Non-Returnable Items**: Certain items, such as gift cards or downloadable software, are non-returnable and non-refundable.

10. **Policy Updates**: SANCH reserves the right to update or modify our return and refund policy at any time without prior notice. Please review this policy periodically for any changes.

If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer service team. Thank you for choosing SANCH, and we appreciate your business.

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.